Pharmacies face increasing pressure to process high volumes of prescription orders with speed, accuracy, and compliance. Customers submit orders in varying formats and message types, often requiring manual intervention or custom-coded solutions to reconcile. To meet growing demand and ensure quality control, a leading healthcare technology provider required a flexible, multi-tenant solution that could unify order processing across multiple customers.
Challenge
Before adopting Decisions, the company struggled with:
- Managing disparate prescription order formats across multiple customers.
- Reliably separating and securing customer data while maintaining centralized workflows.
- Manual processes and custom integrations that slowed fulfillment and introduced errors.
- Lack of flexibility for customers to manage their own rules for prescription acceptance, rejection, and routing.
Solution
The company implemented Decisions to power its next-generation prescription fulfillment platform. Key elements included:
- Multi-Tenant Data Separation: Logical separation of customer data within a single Decisions instance, maintaining compliance while avoiding redundant infrastructure.
- Rules-Driven Processing: Configurable rules allowing super user customers to define acceptance, rejection, and routing logic for prescription orders.
- HL7 Standardization: Mapping multiple message formats into a common XML data model, enabling consistent downstream processing.
- Real-Time Order Handling: Automated flows to validate, merge, and route prescription data to external pharmacy systems.