Utility billing in complex housing environments requires managing diverse rules across property types, utilities, and billing cycles. Historically, organizations relied on spreadsheets, manual reviews, and siloed systems to process bills and manage contracts. These methods slowed operations, limited transparency, and introduced risks of inaccurate charges. To address these challenges, the company adopted Decisions low-code platform to centralize billing management, automate rules-driven workflows, and introduce scalable quality controls.
Challenge
Before Decisions, the company struggled with:
- Manual data entry and spreadsheet-driven calculations for over one million utility records.
- Disjointed onboarding processes and inconsistent contract updates.
- Utility-specific rules managed manually, creating inefficiencies.
- Time-intensive quality control checks with limited visibility.
- High operational costs tied to labor-heavy exception handling.
These issues created bottlenecks, hindered growth, and reduced billing accuracy.
Solution
Decisions was deployed to automate and standardize the utility billing lifecycle:
- Automated intake of bills across multiple sources, including digitization of non-standard formats.
- Configurable, no-code utility calculations, with distinct workflows for water, trash, electricity, and other services.
- Dynamic contract management, simplifying onboarding and updates for multiple property types.