Utility providers face growing pressure to ensure reliable service while modernizing infrastructure. Smart meters and connected devices bring efficiency, but failures such as depleted batteries can disrupt service and create costly field visits. To address these challenges, the company implemented an automated alert system built with Decisions, designed to detect and notify customers before battery-related outages occur.
Challenge
Before Decisions, the company relied on periodic manual checks and reactive responses to meter failures. This approach caused:
- Service interruptions when meters failed unexpectedly.
- Increased operational costs from emergency maintenance calls.
- Poor customer experience due to delayed issue resolution.
Solution
The company used Decisions to build a proactive Low Meter Battery Alert System. Key capabilities included:
- Battery Status Tracking: Real-time monitoring of meter battery life.
- Automated Notifications: Configured SMS, email, and app-based alerts when battery levels reached defined thresholds.
- Preventive Alerts: Escalation workflows ensured customers and internal teams received early warnings before failure.
- Role-Based Dashboards: Administrators could track device status, manage notifications, and review historical data.
The system leveraged Decisions flexible rule engine to configure alert thresholds, notification channels, and escalation logic, ensuring tailored workflows across customer segments.