The Homeowner Assistance Fund (HAF) was established to provide financial relief to homeowners impacted by the pandemic. Mortgage servicers were tasked with distributing funds quickly and accurately while adhering to strict program rules and oversight requirements. Manual processes were too slow and error-prone, creating an urgent need for automation to manage program complexity, ensure compliance, and deliver relief at scale.
Challenge
Prior to automation, the company relied on fragmented spreadsheets and case-by-case reviews, leading to:
- Lengthy turnaround times in validating borrower eligibility.
- Risk of misallocation due to inconsistent application of rules.
- Poor visibility into program status and fund utilization.
- High administrative costs and limited ability to scale with program demand.
Solution
The company implemented Decisions to automate HAF eligibility and disbursement workflows. Core capabilities included:
- Centralized rules engine to enforce qualification criteria such as income thresholds, hardship status, and loan type.
- Automated workflows for intake, eligibility validation, and fund disbursement.
- Role-based dashboards for compliance teams, allowing real-time tracking of fund usage and program adherence.
- Integrations with core servicing systems and credit bureaus to validate borrower data without manual intervention.