Investment management firms often manage complex portfolios across multiple client interfaces, requiring precise reconciliation of cash, assets, and shares. Legacy systems and manual processes create bottlenecks, limit scalability, and reduce visibility into reconciliation workflows.
Automation was critical for the company to streamline operations, improve accuracy, and support a five-year growth plan. Decisions provided a centralized platform with business-led rules management, automated workflows, and integrated dashboards to address these challenges.
Challenge
Before implementing Decisions, the firm faced:
- Manual reconciliation across multiple interfaces, taking hours per batch.
- Inability for non-technical staff to adjust or iterate on reconciliation rules.
- Lack of real-time visibility into workflow status or errors.
- High dependence on account managers for validation, correction, and asset class mapping.
- Redundant processes across dozens of clients, increasing the risk of delays or errors.
Solution
Decisions automated the company's reconciliation workflows, including:
- Data Extraction & Parsing: Large client files processed into temporary tables for validation.
- Security & Asset Class Mapping: Automated mapping using lookup tables and custom rules, with exception handling for unresolved records.
- Account Validation: Automatic creation of new accounts if missing from permanent tables.
- Reconciliation Processes: Asset class, share, and cash reconciliations executed with rule-driven logic.
- Market Value Updates: Total market value recalculated based on updated security prices.
- Role-Based Dashboards: Management dashboards provided visibility into reconciliations, discrepancies, and exceptions.
Differentiators
- Rules Differentiators: Centralized, source-agnostic rules allow business users to manage logic without IT support, ensuring compliance and reducing errors.
- Flow Engine Differentiators: No-code workflow design, real-time visibility, and reusable flows automate complex reconciliation steps.
- Integrations: Agent-based connections to legacy platforms and database lookups eliminate manual data handling.
- Decisions UX Builders: Dashboards and live reporting provide actionable insights for operations and management teams.
- Platform-Level Attributes: Modular extensibility and secure permissions allow scaling to multiple clients and interfaces without compromising control.