Banks and financial services firms require robust GRC solutions to manage risk and compliance efficiently. The company's previous reliance on Jira modules created limitations, as these modules were being sunset and lacked flexibility for future expansion. Decisions was chosen to build a flexible, scalable GRC module that allowed rapid configuration of issue management workflows, reporting dashboards, and multi-tenant operations.
Challenge
Before adopting Decisions, the company faced several key challenges:
- Existing GRC modules were being discontinued, forcing the company to find a replacement quickly.
- Requirement to build a configurable, reusable system to manage issues, tasks, and approvals across multiple teams.
- Need for dynamic workflow routing, dashboarding, and reporting with minimal IT intervention.
- Scalability and multi-tenancy were key concerns to support multiple banking clients with shared templates.
Solution
Decisions was deployed to implement a GRC module for issue management:
- Users could create and submit issues, which were automatically routed to the compliance team.
- Compliance team members could pick, resolve, or reassign issues dynamically, with reassigned items visible to other team members.
- Role-based dashboards and forms allowed tracking of KPIs, issue status, and user actions.
- Configurable reports and charts provided real-time visibility into issue volumes, consumer profiles, and state-wise metrics.