When cases branch, exceptions multiply, and decisions span weeks, you need orchestration that adapts and governance that holds. Decisions unifies rules, workflows, AI, and human judgment to automate and govern the cases others can’t.
Claims change mid-review. Loan applications require additional documentation weeks later. Patient cases span months with evolving conditions. These processes don’t follow a straight line—your automation shouldn’t either. The result:
Rigid workflows can’t handle the back-and-forth that complex cases demand.
When processes span multiple systems, teams, and timeframes, maintaining a complete audit trail and enforcing consistent policy becomes exponentially harder.
Decisions gives you a single platform where AI handles the volume, the rules engine enforces the logic, workflows manage the handoffs, and humans step in only when their judgment truly matters.
Most organizations automate the easy work and manage the rest manually. Decisions flips that equation, orchestrating the complex cases end to end while the rules engine governs every action, decision, and handoff. The impact shows up across the entire operation.
A unified platform designed to help employees manage ad hoc requests, unstructured processes, and disconnected data sources.
Complex processes don’t follow a straight line—they branch, span teams, and require both speed and control. Too complex for basic automation, too high-volume for manual work. Decisions bridges the gap.
“Decisions has been a gamechanger for us in terms of process efficiency, allowing non-technical team members to handle data assignments without constant engineering support, which has made a measurable difference in our productivity and capacity to scale.”
VP of Product, Cota
Traditional case management tools focus on tracking and routing. Decisions goes further by unifying case management with a rules engine, workflow automation, AI orchestration, and process mining in a single platform. This means cases aren’t just tracked—they’re actively driven by deterministic business logic, assisted by AI, and continuously optimized through real-time process intelligence.
AI agents handle the high-volume, repetitive parts of complex processes: classifying incoming cases, extracting data from documents, triaging requests, and generating draft recommendations. But AI doesn’t make the final call. The rules engine evaluates every AI output against deterministic business logic before any action is taken—agents act, rules decide.
See how Decisions orchestrates complex, long-running processes with AI, rules, and human judgment in a single platform.
Knowledge workers spend hours on data gathering, classification, and routing that AI could handle—while genuinely complex decisions that need human judgment wait in the queue.
Yes. Decisions is built for long-running orchestration. The platform maintains case state across extended timelines, supports event-driven triggers that resume workflows when new information arrives, and handles parallel workstreams that converge when all conditions are met. Insurance claims, regulatory reviews, and patient cases are all examples of processes that run for weeks or months on the platform.
You configure it. Decisions lets you set rule-based thresholds that determine when a case can proceed autonomously and when it must pause for human review. Low-risk, high-volume cases can be auto-processed end-to-end. High-risk or ambiguous cases route to a reviewer with full context and decision history. You can adjust these thresholds at any time without rebuilding the workflow.
No. Decisions provides a visual drag-and-drop studio for designing workflows, rules, forms, and agent actions. Branching logic, escalation paths, approval gates, and dynamic routing are all configured visually. Technical teams can extend with custom integrations and API endpoints when needed, but the core process design is accessible to business analysts and process owners.