Connect FIS with Decisions to automate financial workflows, reduce manual work, and orchestrate operations with greater speed, control, and scalability.
Connect across legacy systems, modern APIs, and enterprise applications without ripping out infrastructure or writing custom code.
Build and adjust workflows with low-code tools that business teams can manage, reducing reliance on developers for every change.
Decisions supports compliance with full audit trails, access controls, and governance built into every workflow.
From high-volume transactions to complex, multi-step operations, Decisions scales to meet enterprise needs.
Decisions adds an orchestration layer across FIS and your broader systems—coordinating people, data, rules, and AI in one place.
Since 2019, FIS has deployed the Decisions platform across multiple use cases—from wealth management to call center automation—without software installation or disruption to core systems.
Wealth management, unified. Decisions serves as the orchestration layer across FIS’s legacy trust and wealth systems — surfacing data and delivering a consistent operating experience.
71% less manual data entry. Rules-driven forms and BPM workflows guide users, pre-populate data, and track submissions, cutting thousands of project hours annually.
reduction in manual data entry
project hours saved annually
calls handled annually
Decisions operates as an orchestration and automation layer that connects FIS systems with the rest of your environment — without modifying core systems or requiring a rebuild.
Yes. The platform includes full auditability, configurable SLAs, role-based access controls, and compliance-ready workflow governance — designed for the demands of banking, insurance, and capital markets operations.
Decisions is built for the complexity that financial services run on — connecting systems, governing processes, and giving teams the visibility to act with confidence.
279,000 checks. 39 days. FIS used Decisions to rapidly build a customer-facing portal and automated check generation process for time-sensitive first responder hazard pay disbursements.
Enterprise service operations, fully orchestrated. Decisions provides the configurable ticketing and workflow layer for FIS banking operations covering intake, routing, SLA management, and auditability.
No. The drag-and-drop platform gives operations and business teams the ability to configure workflows, update rules, and manage routing logic without relying on engineering resources for every change.
Absolutely. The platform is proven in environments handling millions of annual transactions and strict uptime requirements, including FIS’s EBT call center operations and large-scale disbursement programs.
Deployment timelines vary by use case, but the platform is designed to go live quickly without software installation or disruption to existing systems. FIS launched its first responder disbursement portal in 39 days.