Decisions
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Intelligent process orchestration for complex enterprise operations.

  • G2 Leader — Winter 2026
  • G2 Users Love Us

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  • Agentic Orchestration
  • Rules Engine
  • Process Automation
  • Workflow
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  • Financial Services
  • Insurance

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Every process. Orchestrated and under control.

From a single approval to a months-long, multi-system operation, every process is automated, orchestrated, governed, and fully traceable.

  • Higher Education
  • Manufacturing
  • Healthcare
  • Public Sector
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    Team reviewing a process on a tablet in a warehouse

    Routine or enterprise-scale, every process hits the same walls.

    Manual handoff

    Manual handoffs

    Delays between steps, missed handoffs, and processes that stall without anyone knowing.

    Inconsistent decisions

    Inconsistent decisions

    The same situation handled differently depending on who touches it, which shift, or which system.

    Zero visibility

    Limited visibility

    Processes run in the dark. No one knows what’s moving, what’s stalled, or where to optimize.

    Governance gap

    Governance gap

    Compliance is an afterthought. Audit trails are assembled manually, and policy enforcement is inconsistent.

    AI without control

    AI without control

    AI adds power but not oversight. Outputs drive actions without guardrails, explainability, or governance.

    Disconnected systems

    Disconnected systems

    Work gets trapped between applications, APIs, databases, and teams, forcing people to bridge gaps with spreadsheets, emails, and custom workarounds.

    Start quickly.
    Scale without limits.

    Start with a single workflow or scale to enterprise operations. Decisions grows with you.

    Single task

    Single-task workflows  

    Approvals, notifications, and form-driven actions. Fast to build, easy to manage. Fully governed from day one.

    Connected systems

    Multi-system processes

    Cross-team coordination, conditional logic, system integrations. The business starts working as one.

    Enterprise orchestration

    Multi-layered operations

    Long-running cases, agentic workflows, dynamic branching, exception handling, AI orchestration, full governance.

    One platform, from single workflow to end-to-end process.

    Every process—straightforward or intricate, human or AI-driven—runs on one platform, governed by rules, with full visibility and audit trails. Design visually. Deploy instantly. Govern by default.

    Visual process design studio illustration
    Governed AI agents illustration
    Process testing and validation illustration
    Connectors and integrations illustration
    UI screen
    Design workflow
    DesignOrchestrate processes with precision using a drag-and-drop visual studio. Connect steps, branch on logic, manage exceptions—from routine approvals to enterprise-scale operations.
    Intelligence / AI agents
    AI
    Quality
    Quality
    Connect / integrations
    Connect
    Optimize
    Optimize  

    Trusted by organizations solving dynamic problems.

    “Decisions is so easy to use. The build design is more user-friendly, and it’s scalable and very easy to build applications—even for the people who don’t have coding experience.”

    Manjot S.
    Decisions customer building on a laptop
    CTA bar decorative pattern

    Decisions named in: Critical Capabilities for Decision Intelligence Platforms*

    View the Report

    Built for control at every step.

    Control over logic

    Control over your logic

    Centralize business rules. Change them in real time without developers.

    Control over change

    Control over change

    Adapt workflows and rules instantly—without rebuilds or delays.

    Control over visibility

    Control over visibility

    Observe every process in real time—what’s moving, what’s stalled, and what needs attention.

    Control over AI

    Control over AI

    Design agents to act within governed workflows. The rules engine, not the model, makes the final call.

    Control over compliance

    Control over compliance

    Capture every action, decision, and outcome automatically. Audit-ready by default, not by reconstruction.

    Control over your stack

    Control over your stack

    Build your IT stack your way with one platform. Any AI model. Cloud, hybrid, or on-premise.

    Processes that run better on Decisions.

    Use Cases by Industry
    • Insurance
    • Financial Services
    • Higher Education
    Insurance policy and pricing use case imageryFinancial services loan origination use case imageryHigher education student appeals use case imagery
    Policy and Pricing ChangesUpdate insurance policies in just hours, not weeks or months. Actuaries can make rating and pricing updates instantly without IT.Learn More
    Explore Use Case Library

    Questions?
    We’ve got answers.

    How is Decisions different from traditional automation platforms?+−

    Most platforms automate tasks. Decisions orchestrates entire processes—combining workflows, rules, integrations, and AI in one platform with full visibility and control.

    Do I need developers to build and manage processes?+−

    No. Business users can design workflows and manage rules using a visual interface, while IT maintains governance, security, and integration standards.

    If I want to automate simple workflows, do I still need orchestration?+−

    Yes. Orchestration provides the foundation, so even simple workflows run with the same rules, visibility, and control as your most complex operations.

    Can Decisions work with our existing systems?+−

    Yes. Decisions integrates with your existing systems, data sources, and APIs, allowing you to orchestrate processes across your current environment without replacing what you already have.

    How does Decisions handle AI within processes?+−

    AI operates within governed workflows. Rules guide when and how AI is used, ensuring outcomes remain consistent, explainable, and aligned to business policies.

    Decisions logomark

    All businesses run on processes. Great ones run on Decisions.

    See how Decisions automates, orchestrates, and governs every process, from everyday tasks to mission-critical operations.

    *Gartner does not endorse any specific vendor, product, or service mentioned in its research publications. It does not recommend that technology users exclusively choose vendors with the highest ratings or other distinctions. Gartner’s research publications reflect the opinions of its research team and should not be interpreted as factual statements. Gartner disclaims all warranties, express or implied, related to this research, including warranties of merchantability or fitness for a particular purpose. Gartner is a registered trademark and service mark of Gartner, Inc. and its affiliates, both in the United States and internationally. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates, used herein with permission. All rights reserved.