Our customers are as diverse as the challenges they solve. Across 60 countries and every major industry, they trust Decisions to adapt quickly, orchestrate work across systems, and govern change—without slowing the business down.
Decisions is rated 4.6 / 5 by verified customers on the three most trusted enterprise software review platforms in the world.
The world’s most process-intensive organizations run on Decisions.
Professional Services helps customers launch faster, reduce implementation risk, and build scalable solutions with expert guidance, proven delivery methods, and knowledge transfer from day one.
Decisions Support helps customers resolve issues faster through documentation, forums, in-platform AI guidance, direct technical support, and help from their Customer Success Manager.
Decisions Training equips teams to learn faster through live events, self-paced courses, certifications, and hands-on instruction across platform fundamentals, rules, applications, and testing.
Decisions gives customers confidence with certified security, proactive threat monitoring, strong data protection, and compliance-aligned practices built to safeguard critical business operations.
Real deployments. Documented outcomes. Dig into the problem, the build, and the result.
By integrating Decisions AI-driven automation, Fire Recovery has drastically improved the efficiency of its invoicing operations.
With powerhouse automated workflows, Kaiser Permanente has gained full control and visibility into four of their most critical business processes.
Using Decisions, Vantage Health automated whole-patient oncology care, improving healthy days and quality-of-life metrics by 45%–60%.
100% fully automated customer support.
Information at healthcare providers’ fingertips.
A sample of what teams are building with Decisions today.
Decisions is used by organizations of all sizes, from midsize businesses to global enterprises operating across industries and geographies. Our customers span financial services, healthcare, insurance, education, government, manufacturing, and more—all with one thing in common: they need to automate and orchestrate important work without losing control.
Customers use Decisions to solve a wide range of operational challenges, including manual work, disconnected systems, slow approvals, inconsistent decisions, limited visibility, and rigid legacy processes. Some use it to improve a single workflow. Others use it to coordinate complex, cross-system work across departments and business-critical operations.
Yes. Decisions is built to work across the systems you already rely on, helping teams connect workflows, rules, approvals, data, and decisions without needing to replace core platforms. That makes it easier to modernize operations, close process gaps, and improve how work moves across the business.
That depends on the use case, but customers often begin by solving a specific operational bottleneck and expand from there. Whether the goal is reducing manual work, increasing visibility, improving accuracy, or accelerating approvals, Decisions gives organizations a faster path to meaningful results without long redevelopment cycles.
You can explore verified customer reviews on Gartner Peer Insights, G2, and Capterra, where Decisions holds strong ratings across all three platforms. You can also browse customer stories and case studies to see how organizations have used Decisions to save time, reduce errors, automate support, improve process control, and drive measurable business outcomes.
