The Problem
As a socially conscious commercial insurance provider, The Redwoods Group works exclusively with youth-serving community organizations. To provide their partners with the utmost care, they needed a new system for collecting incident reports. Initially, The Redwoods Group used a basic form collector designed for simple survey answers. Processing tens to hundreds of thousands of reports per year was a tall enough order. However, due to the team’s focus on youth programs, reporters were also based in unusual locales. From poolside to wilderness summer camps, The Redwoods Group needed a way to gather crucial incident information on-the-go—and get it into a claims adjusters’ hands swiftly and accurately.
