The Problem
As one of the world's leading international insurance providers, they previously used traditional process and task mining tools with minimal success. They weren't satisfied with the outcomes and wanted to improve visibility on its complex underwriting process. The process for underwriting new insurance was complex. The client wanted to understand the process reality and where the time actually goes in every step. More traditional methods of mapping the processes were not successful in solving this visibility challenge due to the following:
- There was a multitude of business applications involved in the process.
