Business Challenge
EK Health has built a reputation as a leading managed care organization for worker’s compensation clients. As EK Health transformed the managed care industry, their manual billing process remained a stagnant concern. Manually processing invoices was time consuming, expensive, and difficult to track. This process was further complicated by each state requiring distinct billing rules and documentation for workers’ compensation. Greater volumes of clients left the billing process susceptible to inaccuracies from manual errors, threatening leaks in profitability and weakening customer service. If EK Health wanted to keep the lead in their industry, their billing practices needed an overhaul.
