When discussing the prospect of digital transformation, it should revolve around working differently and not something embarked upon simply for the sake of changing.For instance, it should optimize operational efficiencies and address the evolving business needs of the target customer. Many organizations are now realizing that inducing better customer and employee experiences requires automated workflow capabilities that are scalable enough to not only meet the needs of today but to also have the ability to meet the demands of the future. Where many digital transformation strategies struggle is finding the balance between mitigating the current process problems while also facilitating the flexibility to shift when needs change.However, there is a solution to be found with intelligent business process management suites (iBPMS). There are many beneficial components and functions of iBPMS which we will discuss below:
What are Intelligent Business Process Management Suites (iBPMS)?
BPM is already a great solution, but iBPM takes it a step further with AI, cloud computing, real-time decision making, system linking, and event processing. iBPMS combines business process management (BPM) with artificial intelligence (AI) to create dynamic, start-to-finish, workflow experiences quickly via a cloud-based platform and low-code tools. In fact, iBPMS can link people, machines, and the Internet of Things (IoT) to ensure both support and intelligence for repeatable, organization-specific processes. It is designed to support value-added knowledge work. In fact, Gartner introduced the concept in 2012. Since then, businesses have been calling iBPM the future for forward-thinking organizations.
Where would you apply an iBPMS?
Initially, the iBPM platform requires your input along with its collected data to perfect your processes. The AI component can analyze your current processes to determine which ones should be automated.In addition, the analytics side can monitor workflow KPIs in real time - from a central portal - to help identify opportunities for improvement. iBPM isn’t a new concept since it has already been taking place within organizations that have been utilizing BPM in conjunction with other smart technologies to enable better business processes and workflows. Also, iBMPS does leverage machine learning, data mining, cloud computing, business rules, and even social features.There are several uses cases for an iBPMS system including the following:
