New Ocean improves health outcomes and lowers costs across organizations by addressing both chronic conditions and lifestyle management. New Ocean uses embedded digital coaching, behavioral science and predictive analytics to help people achieve their health goals and position organizations to benefit from the growing digital healthcare landscape.
Business Challenge
New Ocean’s primary customers are Health Plans, Corporations, and Health Systems that subscribe to their platform and distribute it to employees for managing chronic conditions or participating in healthy lifestyle programs, such as running five miles a week. New Ocean also supports challenges that allow employees to compete against one another.
New Ocean needed a platform that would enable them to visually design and code their Insight Engine, which all of their data streams or inputs feed into. The Insight Engine determines a number of things including whether an activity or challenge is complete or rewards have been met. Messaging is created for chronic condition cases, reminding users to do things with pop-up messages.
Tracking is set-up for monitoring how users are doing against goals, such as running three days a week for four weeks, to satisfy rewards. The rewards depend on the company and there are three basic reward types that are built into the application. These include dollars, badges, or points. New Ocean wanted to house downstream business logic in a single system and they decided to look into a rules engine.
Approach and Discovery
New Ocean thought that it made sense architecturally to implement a rules engine so they evaluated about four vendors based on their requirements. Several of the vendors they evaluated didn’t meet their needs or provide the stability they were looking for. Ultimately New Ocean decided on due to the overall functionality and stability of the platform. The evaluation process took about two months.
