If your organization has made the decision to implement a business process management software solution, you are likely well aware of the many benefits you stand to gain from such a project. However, as with any software implementation, there is always the possibility of something going wrong.
In fact, the implementation of enterprise software is historically problematic. Crucial applications such as enterprise resource planning solutions often see failure rates upward of 70 percent. However, these common failures aren’t because the software itself is bad. Rather, it is how the implementation project is planned and executed that is at fault.
Business process management software is no different. In order to have a smooth implementation, there are certain key indicators you need to look for in potential vendors. If they cannot provide you with these resources to your satisfaction, cross them off the list immediately.
Support and Training Necessary for Implementation
The first thing you need to look for is how a potential vendor will support you both during the implementation and after. If they send you to a support forum or a wiki for answers, they are not prepared to help you if something goes wrong. Instead, look for vendors that can provide you with live, in-person support when needed. This means 24/7/365; don’t limit yourself to a solution that only provides support between certain hours in some remote location.
Another key indicator of a partner that will help you ensure your implementation is a success is that they provide you with a library of training resources. Making sure your end users are able to do their jobs with your new business process management software is vital to its success. At a minimum, your partner should provide you with:
- On-demand video walkthroughs of how to use the software.
- Documentation that is well written and well organized.
