Many organizations have achieved automation to some extent through the use of a single digital technology such as business process management (BPM) software or robotic process automation (RPA). Yet when it comes to achieving digital transformation, organizations must expand their efforts to implement a blend of automation technologies, a concept that Gartner refers to as “hyperautomation.” According to Gartner, hyperautomation is the next major phase of digital transformation since many of those organizations thatfail to achieve scale in their automation efforts rely on too few automation technologies and/or fail to integrate them. The tools of the trade for hyperautomation are found in Gartner’sDigitalOps Toolbox, which includes both RPA and BPM software. These two technologies form the foundation of many automation strategies and are essential in helping organizations to achieve digital transformation.
What is RPA?
Gartner defines robotic process automation (RPA) as “a productivity tool that allows a user to configure one or more scripts (which some vendors refer to as “bots”) to activate keystrokes in an automated fashion. The result is that the bots can be used to mimic or emulate selected tasks (transaction steps) within an overall business or IT process.”More and more organizations are adopting RPA technologies to cope with the unprecedented challenges created by the COVID-19 pandemic., research vice president at Gartner, “The key driver for RPA projects is their ability to improve process quality, speed and productivity, each of which is increasingly important as organizations try to meet the demands of cost reduction during COVID-19.” Even with economic pressures caused by the pandemic, Gartner estimates that , a 19.5% increase from 2020.
