Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance, serving hundreds of home care businesses across North America. Home care agencies use Home Care Pulse as a resource to help get information on the industry as a whole such as benchmarking studies, satisfaction research, and training resources. Home Care Pulse has been growing quickly and is one of the few companies that has wide integration with different software vendors within the industry.
Business Challenge
The business challenge Home Care Pulse faced was their legacy code base, a homegrown solution they built in PHP, that had hit its scalability limit. The solution was designed as a very simple foundation that couldn't support Home Care Pulse's expansion into other industries. Rewriting the main line of business software from scratch would have been cost-prohibitive because Home Care Pulse would have had to hire developers to not only try to maintain the existing system but also build a new one at the same time. Home Care Pulse needed a flexible software solution so it could scale and grow quickly.
Approach and Discovery
Home Care Pulse purchased Chargebee for accounting and HubSpot for marketing and decided to look into a solution that could stitch tools like these together. They were looking for a solution that could manage the business rules in between since they utilize each tool in a particular way. Decisions offered good visual data pipelining with the debugger and visual flows that allow for really quick assessment of end to end data pipelines, combined with a rules engine that could help them wire together API's and apply their special business secret sauce in the middle.
Results
“Decisions has been invaluable. For anything that was repetitive I have been able to build a swiss army knife of useful converters.” - Jason Hamilton, Director of IT, Home Care Pulse
