Introduction
In this final post of the blog series, we will look to the changing business environment and its impact on BPM. All of these factors will affect trends in BPM as well as future product development.
Changing Business Models
Companies no longer want to hire talent with specialized and expensive skills to manage their BPM platform and build workflows. They want BPM tools that are simple to use and straightforward. Therefore, there is a strong desire to automate complex tasks in a simpler way and get value quickly from out-of-the-box solutions. While there is a desire to simplify BPM tools, the need to support complex workflows with low-code solutions persists. New, nimble entrants into the BPM space are already influencing the market in this way.
Cloud Dominance
SaaS is already trending and it will become the prevailing model. This will allow businesses to focus on their competitive advantage rather than spending time managing servers, patches and upgrades. Already, mega-corporations such as Microsoft have reinvented themselves to deliver offerings that match with these trends.
Workforce Expectations
New entrants to the workforce have grown up with technology and they embrace it in all of its forms. They move quickly and seamlessly from laptop to phone to Web portals and voice-activated devices to rapidly perform a wide variety of tasks. Since tasks are done quickly, younger knowledge workers have developed shorter, more focused bursts of attention. If tools aren’t easily learned and simple to use, this group of workers will abandon them in favor of those that are. This will ignite fierce competition among apps, web-based and enterprise solutions. These workers are unafraid to experiment with technology and they are willing to iterate quickly to help them work smarter. As complex tasks at the individual and departmental levels become automated, the tempo of business is expected to accelerate.
