Business process management (BPM) has been through many technological advancements. Perhaps the most important, would be artificial intelligence (AI) being introduced and more widely used as a driving force behind process automation. In July, CCS Insight fielded the most recent survey regarding senior leadership IT investment. This survey reported that 80% of the firms surveyed have already put AI to use or are currently experimenting with the use of AI, while just a year prior, the figure was only at 55%.Invariably, business process automation can be brought about by integrating machine learning models (AI) with BPM platforms. For instance, data can be collected by performing the same task continuously and in turn, that data can be used to update automation models dynamically. As time goes, the AI being used can adjust itself accordingly to improve the quality of its work. An additional way in which AI can be utilized is by taking machine learning models and reusing them for processes with similar sets of data. These learning models have the ability to be molded and used in a new customer’s model, which can minimize the extra time and data that would normally be required to build and execute a brand new model.
BPM + AI: Job Destroyer or Job Creator?
When tasks can be automated by use of AI, other critical tasks requiring people resources can gain the attention needed to carry out more strategic functions of the business. While cost saving can result from the use of automation, it may not take away from human jobs the way many believe it will. With automation freeing people's resources, there are newfound opportunities to re-allocate those resources to sections of business functions that may not have been possible in the past. This can bring further innovation and new projects that never came to fruition in the past due to costs and time resources. If the new projects are able to utilize some of the automation through AI, it would reduce the cost, making it possible to execute. In fact, creative innovators would have the ability to take part in more opportunities by harnessing the use of AI. When deciding how AI should be used within a business, the executive and IT professional should select the valuable projects that have been avoided due to costs and tasks which are much too repetitive. Quality assurance, manufacturing, and customer support are functions able to be automated using AI. Video processing can also be used in the job interviewing process in ways to identify a candidate’s intangibles in a scientific way. Certain facial expressions and behaviors are found to be consistently successful in sales, customer service, and additional interactive functions similar to those. Using AI can assist with identifying those specific patterns. It takes people to create and implement these technologies. found in a recent survey that more jobs will be created by AI than destroyed, similar to the way that the value created by technological advancements has outweighed what it has eliminated. Lower costs, better customer service, and even more successful project implementation can be a result of using AI to automatic basic tasks within the business. For example, while a 18-wheel cargo truck that operates autonomously is helpful financially by saving the amount of money to salaried drivers, it is even more valuable to know that the autonomous truck can operate 24/7 without the need for food, sleep, or rest stops. The reason is because minimizing shipping time in an incredibly valuable part of a business. Making this kind of automation happen can even add to the shelf life of perishable foods, ultimately leading to reduced grocery waste.
