Robotic process automation (RPA) is an unrivaled master when it comes to mimicking concrete instructions. The technology shifts responsibility for a manual task, like filling out an Excel spreadsheet or validating information, from a human over to a software robot. RPA is such an astute rule follower, Gartner predicts that it can save almost $1 million in human error per year within the admin-heavy finance sector. Despite its massive potential for boosting accuracy, productivity, and efficiency, RPA programs are only as strong as the planning strategy that supports them. That’s why process analysts use a technique called process mapping. This method is the interface between a business problem and an RPA solution, providing a bot with a detailed set of instructions for completing a given task. Here are five ways analysts are using process mapping to improve their RPA initiatives.
Process mapping can help all stakeholders visualize RPA initiatives
One of the most commonly used tools in process mapping is a high-level process map. It’s a quick snapshot of the steps involved in an RPA program. This handy visualization shows how different systems interact without going into extreme detail. It’s a great way to communicate how an RPA process works to leadership and non-technical stakeholders.
