According to the Economist, content is doubling every 90 days and 80 % of the content used by knowledge workers for core revenue generation activities, is unstructured content. Approximately 60% of the average employee’s day is spent working on an organization’s unstructured content. The explosive growth of unstructured content is becoming a big challenge for many organizations especially those using (multiple) legacy systems to store content. Since digital transformation is currently happening at light speed, the traditional ECM systems struggle more to cope with this level of growth due to their inability to scale. At ProcessMaker IDP, we believe that organizations dealing with large volumes of unstructured content should not only consider this as a challenge, but should also realize that this can serve as an opportunity to gain competitive advantage. A Content Management solution is a powerful tool that is able to unleash the full potential of unstructured data if designed according to the modern business requirements. Our research reviles 4 features that are crucial for a modern Content Management Solution:
- Artificial Intelligence\Machine Learning
- Usability
- Scalability
- Flexible deployment models (on-promise, cloud, hybrid)
Now let's dive into each of them.
Artificial Intelligence/Machine Learning
Organizations create and store lots of content but often know too little about what it represents. To give it a real meaning, effort is needed in advance. Classification of content is time-consuming and expensive when done manually. With the use of Artificial Intelligence/Machine Learning this can be done much faster and often more accurate. This also helps to be more predictive and accurate in the way content is delivered to knowledge workers in the organization. By adding cognitive capabilities, we offer intelligent solutions, which we call Intelligent Content management, for unlocking the true value of your content.
