Once your team has embraced process automation, you may think the hard work is behind you. It’s estimated that 83% of business decision makers plan to increase the adoption of process optimization in customer journey mapping and 57% of them are planning to increase it significantly. While process automation is becoming integral for many organizations, it comes with its own set of challenges.
How to Analyze Your Processes
Once you’ve automated your most tedious tasks, how can you guarantee your processes are working as they should?
Process mining is the next step in automation that identifies what tasks within your workflows benefit the most from automation. Mining agents digest complex data into visual dashboards, identifying issues such as bottlenecks and rework loops, highlighting the best areas to focus improvement efforts. This information helps increase your automation speed and accuracy, resulting in even greater savings and faster time to market.
Some questions that process mining helps answer include:
- Are my processes working as designed?
- Have any inefficiencies or undesirable variations been detected, and how can I best improve them?
- Which process errors would I like to detect immediately?
- Where would I like to increase transparency to help avoid poor performance?
Having the insight to answer these questions helps your team optimize your current workflows, create supporting workflows, and quickly increase your ROI. Check out these four benefits of process mining and their role in elevating your process automation effectiveness:
