Ever heard of intelligent process automation (IPA)? It's a hyper-productive form of workflow automation that leverages artificial intelligence (AI), natural language processing (NLP), and optical character recognition (OCR) for process improvement. But how can that benefit your organization?
What is intelligent process automation?
Intelligent process automation (IPA) has several benefits for process improvement in a variety of organizations. These benefits vary based on the industry. For healthcare organizations, it might mean managing patient care in one system instead of three. For a customer service manager, automation is the routine categorization of support tickets for customer experience. Regardless of an organization's opinion on automation, using artificial intelligence can enhance business outcomes and reduce costs. More importantly, IPA makes your job easier. IPA excels when working with time-consuming, repetitive tasks. Instead of working through these tasks manually, IPA covers task management by automating processes.
Benefits of intelligent process automation (IPA)
1. IPA excels with unstructured data
Many organizations start their automation journey with workflows for repetitive and predictable processes. At this level of automation, specific events trigger specific actions, and robotic process automation (RPA) executes these tasks with precision. But despite RPA’s ability to perform faster than any human could, its prowess falls apart when confronted with the unknown. If a task is unstructured, an RPA system struggles to process it.
is designed for unstructured content. These systems can extract data from non-traditional sources like text, documents, and images using OCR and intelligent document processing (IDP). This makes intelligent document processing the perfect alternative to RPA. Any organization that switches from RPA to IDP can significantly extend efficiency and agility by augmenting workflows with intelligence.
