Welcome to the sixth installment of this blog series. Today’s post will dive into the details of another trend that is affecting BPM discussed in ProcessMaker CTO, Taylor Dondich’s recent BPM.com podcast - the impact of the emerging generation of knowledge workers.
Trends in New Knowledge Workers
As younger generations come of age, employers are beginning to recruit a workforce that grew up with technology. They have never known a world without the Internet and probably had their first electronic devices before elementary school. They are completely comfortable switching between laptops, mobile devices, apps, and gaming consoles. Many even use voice commands to procure information, goods and services - as well as to perform essential tasks like turning off lights and changing the temperature on the thermostat. Having grown up with immediate access to virtually limitless content that became more available as web and mobile devices matured, this generation has also developed a shorter attention span as little perseverance is needed to procure information digitally. They quickly find what they need, handle the task at hand and move on.
Work Like You Want To
Having grown up with the ability to find content with a few clicks on virtually any device, they have a well-developed command of technology. Along with this digital prowess comes some lofty expectations for its use in the workplace. The younger generation of workers will fluently jump from Facebook to their email client, Slack, web pages, proprietary company software and more with ease. Since they are so adept at using technology, this generation of workers is poised to become the most demanding tech users of their employers.
Changing IT Ecosystems and Policies
They expect support for the tools that they want to use in order to work optimally. The challenge is that what one worker loves another may hate - and elect to use a different tool. Technology executives will find themselves caught in the middle. Which apps will the corporate ecosystem support and which will be excluded? What is the decision making criteria? How does all of this affect corporate security and budgets? Regardless how policy plays out at individual companies, it’s certain that their business ecosystem of tools will expand from its current inventory.
